We value the opinions of our customers and clients and are committed to providing a professional service at all times. If something does not go as well as expected we want to hear about it. In line with The Property Ombudsman’s Code of Practice our complaint handling procedure is outlined below:
A final investigation will be undertaken at this point and a written response will be sent to you within 15 working days detailing our company’s final viewpoint.
The Property Ombudsman requires that any complaint should be addressed through our Complaints Procedure prior to being submitted to them for their independent review.
You have 12 months from the date of our company final viewpoint to refer the matter to The Property Ombudsman.
City Realtor Limited is registered in England and Wales (registered number 08535493). Our registered office is at 52 Cannon Street Road, London, England, E1 0BH.